Terms and Conditions are binding
Tickets to the Event (Event Tickets) are sold or given and admission to the Event is granted on the express condition that you agree to bound by these Terms and Conditions and any other rules and regulations issued by the Promoter available on www.wondermountain.com.au applicable to the Event, displayed at the Event, communicated by the Promoter from time to time in any other format in connection with the Event, the terms and conditions of any ticket merchant through which tickets to the Event are sold or distributed and any terms and conditions imposed by the Venue (Event Terms).
Event Site & Backstage
You must have a valid Event Ticket to enter the area designated by the Promoter as the site for the Event (Event Site) and you must have a valid Event Ticket with Artist, Vendor or Crew area access to access the area or areas designated by the Promoter as the Backstage area or areas for Artists, Vendors, Crew. If you are found in a designated area without the correct Event Ticket access, security withhold the right to remove you from the area.
Compliance with Laws and Directions
You must follow all reasonable directions of the Promoter and any of its employees, personnel, agents, contractors and sub-contractors (Event Staff), including but not limited to security, bar and traffic management personnel and directions conveyed on signage at the Event Site, and comply with all applicable laws (including regulations) at all times during the Event (including but not limited to liquor licensing, smoking laws and regulations and complying with total fire ban requirements).
The Promoter may authorise or instruct, in its absolute discretion, Event Staff to carry out or perform any of the obligations or functions of the Promoter in connection with the Event.
In the case of an emergency or serious injury, you must follow all official directions of or authorised by the Promoter, security staff and emergency services personnel.
ReFusal oF entry or eviction From Event
You must be aged 18 years or over to attend the Event. You must provide legal photographic identification documents being either a driver’s licence, a learner’s permit, a proof of age card or an equivalent from another state or territory of Australia, a Keypass card or an Australian or foreign passport) to the satisfaction of the Promoter and/or Event Staff to verify that you are aged 18 years or over and may be required to provide photographic identification documents at various times during the Event.
The Promoter reserves the right to, and to authorise or instruct Event Staff to, refuse entry or evict any person from the Event Site that: fails to comply with the Event Terms; is under the age of 18; is unable to provide valid and current photo ID that is sufficient, in the Promoter’s absolute discretion, to prove that the person is aged 18 or over; engages in any illegal activity or behaviour or any activity or behaviour deemed in the Promoter’s absolute discretion to be unsafe, disorderly or antisocial, including, but not limited to being intoxicated or affected by alcohol or drugs; crowd surfing, moshing or stage diving; entering non-public or designated no access areas of the Event Site or areas of the Event Site to which your Event Ticket does not permit access; climbing the staging, rigging or other structures at the Event Site; causing damage to property or goods at the Event Site; or acting in a violent, threatening, inappropriate, abusive, aggressive, sexist, racist or discriminatory manner or for any other reason in the Promoter’s absolute discretion.
Event Tickets
Entry to the Event Site will be granted upon presentation of a QR-coded Event Ticket. Your Event Ticket must be presented upon arriving at the Event Site where it will be exchanged for a wristband. The wristband must be worn at all times while you are at the Event Site.
Event Tickets or wristbands that are lost, stolen, destroyed or damaged will not be refunded or replaced, except as required by law or where the Event Terms provide otherwise. Wristbands that have been removed, tampered with, damaged or defaced will be rendered invalid and will not be replaced. Any person found without a wristband may be evicted from the Event Site by the Promoter, Security or Event Staff.
You are responsible for checking all Event information and ensuring you have purchased the correct Event Ticket for the Event.
Event Tickets will have your name printed on them or will be otherwise registered to your name. Upon entry to the Event Site, Event Staff will check to ensure the name on your photographic identification documents matches the name on, or registered to, your Event Ticket. If the name on, or registered to, your Event Ticket does not match the name on your photographic identification documents, your Event Ticket will be invalid and you will be refused entry to the Event. The name on your Event Ticket, or the name to which your Event Ticket is registered, may be changed via Tixel and subject to payment by you of any applicable fees charged by the ticketing merchant.
Any complimentary or Low Income Event Tickets provided by the Promoter may not, be sold, transferred or used by anyone other than the person whose name is on the Event Ticket or to which the Event Ticket is registered.
Ticket Restrictions
Event Tickets may not, without the prior written consent of Promoter, be re-sold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If an Event Ticket is sold or offered for resale or used in breach of this condition, the Event Ticket may be cancelled without a refund and the holder of the Event Ticket may be refused admission or evicted from the Event.
Event Tickets can only be sold for resale via Strawberry Fields Festival official ticketing merchants which include Humanitix and Tixel. All Event Tickets purchased outside of these ticketing merchants will be deemed invalid and the ticket holder is not entitled to a refund.
The Promoter reserves the right to enforce any published limit on the number of Event Tickets that can be purchased by any one person and may cancel any Event Tickets obtained above such limit by any one person.
Search on entry to Event Site
It is a condition of entry to the Event Site that a search of you and/or your possessions be conducted at the time of entry to the Event Site and at other times if requested by the Promoter or Event Staff. This may include, but is not limited to, bag checks, pat downs, metal detector tests and drug detection tests. If you do not consent to such searches, you may be denied entry to the Event Site, or evicted from the Event Site.
Photographing and/or recording oF the Event
Personal digital cameras are permitted at the Event. Single-lens reflex (SLR) and digital single-lens reflex (DSLR) cameras are permitted at the Event Site, but professional photography equipment (including, but not limited to telephoto lenses, any lens over 20cm or any detachable lens) is not permitted at the Event without media accreditation issued by the Promoter. The Promoter shall determine in its absolute discretion, whether photography equipment is considered to be professional photography equipment. Photos of artists, musicians and/or the Event are permitted only on the basis that:
images are only used for private and personal use; and
images cannot be made available for sale or to promote products or services that are not associated with Wonder Mountain
Recording and Photographing oF the Event by Promoter
You consent to be included in any audio recordings, audio-visual recordings and photographs of the Event created by, at the direction of, or with the authority of the Promoter (Materials). In the event that you hold any rights in the Materials, without any fee or compensation payable to you, you irrevocably assign to the Promoter any and all benefit, right, title and interest in and to the Materials owned, controlled or created by you for the Promoter to hold and exploit in any context in any and all media now known or later devised absolutely, in perpetuity, throughout the world (including for advertising, marketing and promotional purposes whether in respect of the Promoter or third parties), free from any claims whatsoever from you. You waive all moral or other similar rights in respect of your performance or participation in the Materials that you may be entitled to under the laws of any jurisdiction throughout the world in perpetuity. To the extent that the foregoing waiver is not enforceable in any such jurisdiction, you unconditionally and irrevocably consent, for the benefit of everyone throughout the world, to the Promoter, its licensees and assignees doing or authorising the doing of any act or making or authorising the making of any omission which may infringe your moral rights in respect of the Materials.
Your belongings
You enter the Event Site at your own risk and shall be responsible for the safety and security of all your belongings brought into the Event Site. The Promoter accepts no responsibility for any loss, damage or theft of or to your possessions or property at the Event.
ReFund and Cancellation Policy
The Promoter reserves the right to change, add, withdraw or substitute artists in the Event line-up, vary the advertised program, the date, the entry and exit times, the amenities, the facilities, the attractions, the entertainment, the Event Site at its discretion without prior notification.
The Promoter may deny admission to the Event Site in accordance with the Event Terms or otherwise in its absolute discretion.
Except where required by law or in accordance with Live Performance Australia’s Ticketing Code Of Practice, there will be no refund of any Event Tickets or for any unused portion of an Event Ticket based on a change of personal circumstance prior to the event which includes injury, sickness, travel, financial loss or a change of mind. This includes but is not limited to where there has been a variation to the Event, if you are refused entry to or evicted from the Event Site by the Promoter or Event Staff in accordance with the Event Terms, if you fail to attend the Event, if you leave the Event Site prior to the conclusion of the Event, or if you purchase the incorrect type of Event Ticket.
If the Event is cancelled (in whole or in part) by the Promoter as a result of any act of God; extreme weather; bushfires; war; council or governmental rulings or decisions; actions or decisions of the police or other authorities; cancellation by the Venue owner, lessee or controller; or for any reason outside of the Promoter’s reasonable control, refunds shall be in the Promoter’s sole and absolute discretion.
Release
To the full extent permitted by law, you waive all legal rights of action against and fully release the Promoter; Event Staff; the owners, lessees and controllers of the Venue and Event Site; and the respective members, directors, officers, employees, volunteers, contractors or agents of the aforementioned (Released Parties) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss suffered or incurred howsoever arising out of or in connection with (whether directly or indirectly) the Event, your attendance at or participation in the Event, including, but not limited to, liability for any negligent or tortious act or omission of the Released Parties, under any laws or regulations or for a breach of the Event Terms.
Indemnity
You agree to indemnify the Released Parties against any loss or damage any of them may suffer as a result of your wilful, negligent or reckless acts or omissions at the Event or as a result of your breach of the Event Terms.
Promoter’s Liability
To the extent permitted by law (including the Australian Consumer Law), the Released Parties will not be liable or responsible for any loss, damage, injury, delays, additional expenses or inconvenience suffered or incurred by you or any person in or entering or exiting the Event Site, participating in the Event or otherwise in connection with the Event whether caused by the negligence of Promoter or any of the Released Parties and whether arising in tort, contract, bailment or otherwise. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of the Released Parties is limited to the minimum permitted by law.
Voluntary Assumption oF Risk
Entry to the Event Site is at your own risk. You understand that your attendance at the Event may carry with it certain dangers, including the risk of injury and damage to you and your property. By attending the Event and entering the Event Site, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Event.
Variations to Event Terms
These Terms and Conditions and/or any of the Event Terms may vary at any time. Any variations become effective immediately once the variation is published, displayed or otherwise communicated.
Novation or Assignment
The Promoter may novate or assign its rights and/or obligations under these Terms and Conditions. Where the assignee or novatee assumes the rights and/or obligations of the Promoter under these Terms and Conditions, the Promoter shall be released from all such rights or obligations.
Severability
If any provision or part of a provision of these Terms and Conditions is held or found to be void, invalid or otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent of voidability, invalidity or unenforceability, but the remainder of that provision will remain in full force and effect.
Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and the parties irrevocably and unconditionally submit to the jurisdiction of the courts there.
Conditions oF entry
By entering the event, you acknowledged and agree;
1. All conditions shown on the ticket are to be read together with all other statements or directives either shown on the ticket or displayed on the website or at the event.
2. This is an 18 plus event, minors will not be permitted entry. All ticket holders must present valid ID on entry.
3. Each patron attending the event must have their own valid ticket.
4. The event has the capacity to be very loud, have high intensity crowd movements, bands that may use profanities in their performance and patrons drinking alcohol.
5. Intoxicated patrons or patrons under the influence of drugs may not be admitted.
6. You may bring an empty water bottle for refilling during the Event. Please drink water regularly.
7. No recording device of any kind is allowed except a hand-held digital camera or phone with a non-removable lens. Professional cameras of any kind are not allowed on site without authority from the Presenter.
8. It is a condition of sale that you agree that the Presenter reserves the right to refuse a ticket holder admission to the event or to evict that person from the event for any reason whatsoever at the Presenters absolute discretion.
9. Entry is at your own risk.
10. Except as required by law, tickets will not be replaced, nor money refunded after purchase. The Presenter does not offer refunds in the event of lost, stolen or damaged tickets or where the ticket holder cannot attend the event due to reasons beyond the Presenters control.
11. Tickets bought from Non-official websites or other sources may be refused entry.
12. If the event is cancelled and no future date provided by the Presenter for any reason, 90% of the face value of the ticket will be refunded where requested. If the Presenter deems it necessary to abandon the event due to the forces of nature or any other reason, refund of the face value of the ticket is at the discretion of the Presenter.
13. Crowd surfing, moshing, slam or circle dancing are all dangerous activities that can seriously injure other patrons and will not be tolerated.
14. Please note there are restricted capacities at some stages and other tented structures. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of an event ticket does not guarantee admission to these areas in such cases.
15. Except as provided by law, the Presenter and the owner and/or lessee of the venue shall not be held liable for any loss, injury or damages sustained entering or within the venue whether caused by the negligence of the Presenter or that owner or lessee or otherwise.
16. Ticket holders’ consent to filming and sound recording as members of the audience.
17. No pass outs will be issued with the exception of those using Strawberry Fields Festival chartered transport to and from the local town.
18. In the case of an emergency evacuation or situation, please follow all official directives from police security or event organisers.
19. All bags and containers are subject to a full search at entry to ensure the safety of patrons.
20. Ticket holders agree to the use of RFID wristbands for payment for services or goods throughout the festival. It is the Ticket holders responsibility to be informed of the terms of use and refund process relating to RFID wristbands at and post the Event.